Career
Experience
Identity, access, endpoint, and incident work across Microsoft enterprise environments — the security-operations foundation I'm building a threat intelligence career on.
May 2026 – Present
Service Desk Analyst
Summit 7 Systems · Remote
- Deliver Tier 1 support across Microsoft enterprise environments, resolving Windows OS, Microsoft 365, and endpoint issues within SLA targets
- Support Azure AD, Exchange Online, SharePoint, Teams, OneDrive, and Intune, focusing on identity, access control, and endpoint compliance
- Enforce proper access controls within Azure Virtual Desktop (AVD) / VDI environments and safeguard Controlled Unclassified Information (CUI)
Feb 2026 – May 2026
Technical Support Analyst I
PAR Technology · Remote
- Provided Tier 1 support for POS and enterprise systems, troubleshooting hardware, software, and network issues while ensuring secure handling of customer data
- Performed structured incident analysis, documenting root cause and aligning remediation with security and compliance standards
- Supported user account management and access control, enforcing least privilege and secure system configurations
Aug 2024 – Dec 2025
Compliance & Systems Operations Manager
CarrierIQ Freight LLC · Nashville, TN (Hybrid)
- Oversaw cloud-based fleet and maintenance systems, monitoring activity and ensuring data accuracy, integrity, and scheduling across platforms
- Managed compliance systems, validating license data and auditing electronic logs to maintain regulatory adherence and data consistency
- Administered Tenstreet LMS, coordinating training delivery and managing secure digital content
Dec 2018 – Dec 2024
Maintenance Operations Manager & Training Specialist
U.S. Marine Corps · Japan & United States
- Provided hands-on technical support for mechanical and electronic systems, applying structured troubleshooting aligned with Tier 1 IT practices
- Developed corrective action plans and technical documentation to support data-driven decisions and audit readiness